All orders are made to order by hand in our international production facility with the upmost of care and attention to detail.
Once your piece ships, you will receive a tracking number. Shipping is on average 4-7 business days after production depending on country.
All of our signs connect directly into a standard power socket (with plug for each shipping country) and it comes with a 12V transformer.
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The lifetime of LED light lasts minimum of 30, 000 hours. That is equivalent to 10 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and we can supply replacements if necessary if outside of the warranty period.
The cord from the neon sign is 1.8 meters (6ft) long encased with a clear coating, with an additional of 1.2 meters (4ft) of black or white cord from the power adaptor. There’s another 1 meter (3ft) black or white cord from the adaptor to your plug. In total it’s 13ft from the neon sign to your power plug.
Our LED neon signs are only 12V so run at a much safer voltage than traditional neon. Because of its low output voltage, no heat will be generated on the outer surface even after long hours of operating.
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We offer 100% customizable neon signs. You can order direct on our custom product page, or if you prefer you can email our team at illuminatedneon@gmail.com and we will help you through the process! :)
We offer a minimum sign size of 19.7'' (50cm) in width, and usually work up to 300cm wide - however, email our team at illuminatedneon@gmail.com if you have additional questions! :) Thank You
We understand that sometimes customers have a change of heart and wish to cancel their order. Due to our commitment to process and ship orders as quickly as possible, we can only cancel orders up to 1 Hour after they’ve been placed. To request an order cancellation, please email illuminatedneon@gmail.com as soon as possible.
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